As the Fourth Industrial Revolution advances, Australia’s public sector becomes increasingly digital and collects more data than ever before.
Thanks to government websites, apps, QR code registrations and more, the Australian public sector has never had so much first-party data. It is important that government agencies use this data for the benefit of citizens, while ensuring that their private information is protected.
Active intelligence is the next generation of business intelligence, which uses data to create instant awareness about every aspect of an organization, providing a state of continuous intelligence from updated, real-time information designed to trigger action immediate.
Going forward, active intelligence will be critical to the success of organizations, especially those in the public sector, which have had to rely on access to real-time information to navigate the pandemic.
In particular, the Department of Health (DoH) and the Department of Education, Skills and Employment (DESE) have both shown the importance of real-time information in providing vital resources to Australians during the last two years.
Protect Australians with real-time information
Since early 2020, the DoH has used Qlik’s data visualization and analytics solution to better understand the COVID-19 outbreak and related information, as well as to support public communications.
Through Active Intelligence, the DoH has been able to provide organized data to keep the Australian public informed on a daily basis of developments in the COVID-19 situation. Real-time analysis of disparate data sets has also enabled the DoH to take action based on the current climate, which is critical in the event of a pandemic.
Real-time information has been of paramount importance throughout the pandemic. As we have seen in Prime Minister and State Prime Ministers press conferences, real-time information has decided debates on how to protect Australians, including when / where to lock down and who to vaccinate.
However, it’s not just from a healthcare perspective that the data is showing its value.
Real-time intelligence connects people to jobs
When the COVID-19 pandemic hit Australia, hundreds of thousands of citizens lost their jobs within weeks. In response, DESE created the Jobs Hub to connect Australians to available positions across the country, using real-time data to analyze trends and better match individuals to the positions that are right for them.
Built on the Qlik Analytics platform, Job center has been developed using over 3,000 data sources and identifies labor market trends, gaining insight into in-demand jobs in different fields and matching skills to vacancies. The interactive dashboard provides key labor market statistics and unemployment rate maps, using real-time data to guide job seekers to relevant roles.
For DoH and DESE, Active Intelligence has enabled them to improve the experience of Australian citizens during one of our country’s most difficult times. From public health updates and decision-making to tackling the unemployment crisis, active intelligence has played a crucial role, providing continuous insight from up-to-date real-time information to trigger enlightened action at every possible moment.
Realize the potential of data while keeping it secure
While citizens hope their data is used to improve their lives, as the DoH and DESE have done since the start of the pandemic, an inherent trust is placed in any organization that holds an individual’s data; people have confidence that they will use it appropriately and keep it safe.
Whether data is stored on-premises or in the public cloud, ensuring that it is processed, stored and disposed of to ensure security and privacy is key to maintaining that trust.
Qlik Forts is a hybrid cloud service that runs in an on-premises virtual environment or on any cloud service. Importantly, it can work behind an organization’s firewall, which means every file, connection, and application scanned never leaves the environment and stays local. As a result, any policy, security, and data governance issues or limitations typically associated with cloud analytics efforts are no longer an issue.
For the public sector to continue its drive for active intelligence, it must continue to use the data it has, break down data silos to see the big picture and make decisions based on time-accurate data. real. At the same time, it must ensure that data is accessible and stored securely and in accordance with all laws and regulations put in place to protect citizens.
Using hybrid cloud through platforms such as Qlik strong, the public sector can truly unlock active intelligence, continuing to use citizens’ data to improve the lives of citizens across the country.