Thursday, June 23 2022

STAMFORD, Conn.–(BUSINESS WIRE)–U.S. public sector organizations are transitioning to digital workplaces in response to the COVID-19 pandemic and are turning to service providers to help with their digital transformations, according to a new published research report today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and consulting company.

The 2021 ISG Provider Lens™ Future of Work – Services and Solutions for the U.S. Public Sector report reveals that state and municipal governments, public health providers, educational institutions, and nongovernmental organizations (NGOs) are focusing on creating digital work environments that optimize the worker experience, productivity and safety. They are also exploring ways to use COVID-19 economic stimulus grants to invest in IT.

It’s unclear how many American workers will return to traditional office workspaces, continue to work remotely, or use a hybrid model that combines the two, the report said. However, the new work environment is likely to mix aspects of remote and virtual environments brought about by the pandemic with the characteristics of working in a traditional office.

“The future workplace of the US public sector and its commercial counterparts will be built on digital computing capabilities and services,” said ISG US Public Sector Business Partner Nathan Frey. “This will require a significant transformation of organisations, infrastructures and work cultures into digital business environments, and stronger partnerships with IT and business service providers to prepare for new ways of working and meet the growing challenge of attract and retain workers.

Public sector clients engage vendors to help define organizational and operational strategy, assess organizational and technology maturity, enable a seamless employee experience regardless of location and roles, and support change of culture, habits, safety and infrastructure.

Based on an analysis of publicly available data, ISG reports that an average of 30-35% of US public sector and government agency customers use or plan to use a managed service provider for their IT environment.

U.S. public sector customers are interested in adopting a flexible and selective engagement model with managed service providers, where they can choose which areas for service providers to manage and for co-management, the report notes. .

The US public sector market was previously dominated by large-scale IT infrastructure managed service providers that offered technical IT services to end users, the report said. The pandemic has accelerated the shift from traditional end-user computing elements to work-related technologies that serve as key business enablers that can make or break the employee experience.

Vendors with diverse strengths are now competing in the future of work services market with strategy and transformation services at their core, supported by managed workplace services and an overall focus on the customer experience. employees to prepare customer workplaces and workforces for the future of work.

The rise of modern low-code/no-code development, the democratization of computing, and the emphasis on digital dexterity and reskilling have led to a focus on managed services that can enhance and enhance the experience of end users and prepare them for evolution. working methods, says the report.

The 2021 ISG Provider Lens™ Future of Work – Services and Solutions for the US Public Sector report assesses the capabilities of 22 providers in one quadrant: Digital Workplace Services for the US Public Sector.

The report names Accenture, Digital Workplace Group, HCL, IBM, KPMG, Leidos, PwC and Unisys as quadrant leaders. Zensar is named a rising star, a company with a “promising portfolio” and “high future potential” by ISG’s definition.

Custom versions of the report are available at Digital Workplace Group and Unisys.

The 2021 ISG Provider Lens™ Future of Work – Services and Solutions for the U.S. Public Sector report is available for subscribers or for one-time purchase on this Web page.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind to combine data-driven empirical research and market analysis with the consulting team’s real-world experience and insights. world of ISG. Companies will find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to client companies. from ISG. The search currently covers providers offering their services worldwide, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland , Nordics, Australia and Singapore/Malaysia, with additional markets to be added. in the future. For more information on the ISG Provider Lens research, please visit this Web page.

A complementary research series, the ISG Provider Lens Archetype Reports, offers a one-of-a-kind assessment of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting company. A trusted business partner to more than 700 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep expertise in industry and technology and its world-class expertise. research and analysis capabilities based on the most comprehensive market data in the industry. For more information, visit

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