Tunis / Tunisia – More than three quarters of small and medium-sized enterprises (SMEs) surveyed said that public administration is a moderate, major or very serious obstacle, with 28% perceiving public administrations as a very serious obstacle to their business development , according to a survey of SMEs on their appreciation and expectations vis-à-vis public administrations, presented Wednesday in Tunis.
Conducted by the Center for Young Leaders (CJD) and the German Konrad Adenauer-Stiftung (KAS), the 6th edition of this survey showed an improvement of only 0.33% of the scores recorded between 2020 and 2021 for all criteria ( speed of service, clarity of procedures, digitization, quality of reception and efficiency), for all the administrations assessed.
A third of the SMEs questioned declared having been asked to make informal payments (incitement to corruption) during at least one of the operations proposed in their relations with public administrations, indicated Youssef Meddeb, director general of the agency. One to One survey which surveyed 500 SME managers from November 8 to 27.
This number had recovered from the previous year, an increase of 23%, he said.
Only 38.7% of SMEs underlined that administrations use sufficient digital tools in their relations with companies.
National Business Register: The most efficient administration
According to this survey launched in 2016, the National Business Register (RNE) is the best performing for the second consecutive year, with a score of 71.44 / 100.
The RNE is monitored by the Employment Office (BNEC), the Agency for the Promotion of Industry and Innovation (APII), the Central Bank of Tunisia (BCT), the Export Promotion Center ( CEPEX) and the National Institute for Standardization. and Industrial Property (INNORPI), with scores close to 64/100.
The lowest score is recorded by the municipalities with only 50.34 / 100.
Speech The president of the CJD, Mouna Chaieb, recalled the urgency to act and to initiate a real structural reform of the public administration and to further improve digitization, likely to provide a solution to most problems encountered by SMEs.