Thursday, August 11 2022

ENGLEWOOD, Colo., December 22, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ:TTEC), one of the world’s leading innovators of customer experience (CX) technology and services for end-to-end digital CX solutions, announces the Signed an agreement to acquire certain citizen smart city experience and assets from Faneuil, Inc., a wholly owned subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ).

“Citizen experience for the public sector is central to TTEC’s vision, and this transaction will accelerate our growth in this growing market,” said Ken Tuchman, President and CEO, TTEC. “The acquisition of this platform amplifies TTEC’s decades of leadership in delivering citizen experience solutions.” Tuchman continued, “Visionary public sector leaders understand that innovative citizen engagement must be frictionless, automated, and personalized in the future.”

Tuchman concluded, “At close, the combined public sector assets position us to accelerate our strategy of partnering with governments around the world to deliver fair, secure, digital and engaging citizen experiences at scale, particularly in areas infrastructure, transport and health care. .”

At a time when governments around the world are deploying additional investments in digital citizen experience and smart government programs, TTEC’s global and market-leading digital CX solutions, combined with Faneuil’s deep expertise in state and local governments, position the company as the premier of the public sector. CX provider. The combination of TTEC Engage, TTEC Digital and Faneuil assets will allow TTEC to better respond to rapidly growing public sector opportunities related to mobility, fleet management, congestion management, healthcare and welfare, health care exchanges, the provision of social and labor benefits, and the infrastructure of citizen response systems.

“TTEC’s scale, commitment, culture and broad CX capabilities spanning innovative digital solutions, global delivery footprint, access to industry best practices and flexible working environments will immediately benefit our customers,” said Anna Van Buren, CEO, Faneuil, Inc. who, along with a portion of its management team, will join TTEC to manage the acquired platform and will also continue to provide services to Faneuil pursuant to service agreements entered into at closing. “I couldn’t be more excited about the combination of our respective public sector platforms. In addition to the power of our combined capabilities, TTEC’s brand, mission, vision, culture and intense focus on the experience of customers, citizens and employees make it the perfect home for our customers and our employees.”

The transaction is expected to close in the first quarter of 2022, subject to customary closing conditions and consent, including competition clearance by the Federal Trade Commission.

About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the world’s leading innovators of CX (customer experience) technology and services for end-to-end digital CX solutions. The company provides state-of-the-art CX technology and large-scale operational CX orchestration through its proprietary cloud-based CXaaS (customer experience as a service) platform. Serving iconic and disruptive brands, TTEC’s results-based solutions span the entire enterprise, touch every virtual interaction channel, and improve every step of the customer journey. Leveraging next-generation digital and cognitive technology, the company’s digital business designs, builds and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI/ML and RPA) and analysis solutions. The Company’s Engage business provides solutions for digital customer engagement, customer acquisition and growth, content moderation, fraud mitigation and data annotation. Founded in 1982, the company’s singular obsession with CX excellence has earned it top NPS scores from customers around the world. The company’s approximately 62,300 employees operate on six continents and combine technology and humanity to deliver satisfied customers and differentiated business results. To find out more, visit

Tim Blair
[email protected]

SOURCE TTEC Holdings, Inc.

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