Thursday, August 11 2022

Many of today’s public sector strategies are aimed at stimulating innovation and helping communities modernize and thrive.

Government leaders are prioritizing the use of technology to simplify administrative processes and improve residents’ urban lives. Healthcare organizations are looking for new ways to use technology to meet today’s challenges, while seeking innovative solutions that provide patients with the experiences they want and need.

During the Covid-19 pandemic, governments have been challenged to meet the increased expectations and demand for public services from residents and businesses. According to a 2021 study titled The Transformation Imperative: Government by The Economist Intelligence Unit, government agencies have actually found it easier to secure budgets for digital transformation since the pandemic began. In fact, improved operational efficiencies had driven digital transformation at a faster rate in government than in any other sector over the past 12 months, at the time the study was published.

One of the ways governments strive to optimize the services they provide is to tackle internal processes first. Take, for example, the city of Everett in Washington, USA. He transformed processes and increased employee productivity by deploying a combination of Microsoft solutions, including Microsoft Azure for storage needs, Microsoft Teams to streamline communication between agencies, and Power BI to support analytics adoption for decision making.

According to Steven Hellyer, former IT manager for the city of Everett, the city was not equipped for the modern age. “We weren’t as nimble as an organization because we weren’t taking advantage of laptops and smartphones, e-commerce services or cloud computing,” he said.

By implementing Microsoft technologies, the city was able to “generate greater agility within departments and put the interests of city residents at the heart of the work,” according to Ngozi Nwoko, director of global product marketing at the industry for government at Microsoft.

“[This is] a great example of how state and local governments can use digital tools to better serve their communities,” she said.

The same strategies are essential for healthcare providers, who are increasingly exploring new ways to promote and ensure the physical and mental well-being of their patients. This was demonstrated at the Healthcare Information and Management Systems Society (HIMSS) conference, which took place in May 2022. The event was dedicated to the digitization of healthcare and technology solutions, with the aim of help organizations build stronger and more resilient health systems in the wake of the Covid-19 Pandemic.

Microsoft played a key role in the event, showcasing the next wave of innovation for Microsoft Cloud for Healthcare and highlighting how it continues to help organizations deliver personalized patient experiences, expand virtual health capabilities and transform data interoperability.

“Trends that are changing the industry have emerged, including the growing need to create more personalized experiences for patients, the opportunity to implement virtual health solutions to open up new pathways of care for providers, and the challenge of reduce administrative burden so we can help reduce clinician burnout,” said Dr. David Rhew, Global Medical Director at Microsoft.

An example of how Microsoft’s healthcare efforts are yielding real results can be found at Jihlava Hospital in the Czech Republic. It has adopted Microsoft 365 and Azure services, saving medical staff thousands of hours, reducing ER wait times, and enabling healthcare professionals to save more lives.

For example, using a simple Power Apps-based solution, the hospital processed and stored over 9,125 files, saving medical staff 700 hours of accessing medical documentation and update. “Emergency services can quickly send EKG recordings from the ambulance using SharePoint Online,” said David Zažímal, deputy director of IT and cybersecurity at Jihlava Hospital. “It’s linked to a text message – a phone beeps and ICU staff know a new patient is coming, allowing them to respond quickly.

“I thought digital transformation was just a buzzword. But now I understand that means we can build on our foundations to simplify the work of our healthcare professionals and effectively care for patients. »

It’s stories like this that drive Microsoft’s work in this area. “Our work to innovate, reshape and reinvent healthcare will only grow,” Rhew said. “Microsoft is committed to innovating new, industry-leading solutions that help make healthcare more personal, affordable, efficient and accessible while continuing to improve the experience for patients and clinicians.

Ultimately, however, the answer to service delivery challenges in the public sector lies in the cloud, according to Jeremy M. Goldberg, global director of critical infrastructure at Microsoft.

“With cyberattacks, citizen demands and increasingly complex regulatory requirements, there is growing pressure to deliver government services more efficiently,” he said. “In response to such pressure, countries around the world are investing billions of dollars to rebuild physical and digital infrastructure post-COVID-19 and invest in their economic future.”

Azure is a key part of this, particularly as it provides government agencies with data insights to support effective decision-making, improve day-to-day operations, engage and empower citizens, and protect communities.

“The cloud helps the public sector meet challenges while enabling governments to create future-ready solutions that also integrate seamlessly with those that have already been implemented,” Goldberg said.

Various Microsoft partners have also contributed to this feature: Automated Intelligence, AVEVA, Jabra, Melissa, IEG4, Schneider Electric and Nintex. Learn how they’re using — or helping their customers use — Microsoft technologies to modernize civic services and empower citizens.

This article originally appeared in the Summer 2022 issue of Technology Record. To receive future issues straight to your inbox, sign up for a free subscription.



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