Thursday, June 23 2022

Building on previous efforts to make more data available in all jurisdictions for policy development, implementation monitoring and service delivery, the recently revealed Intergovernmental Agreement (IGA) for sharing data is a crucial step in supporting a digital economy.

The agreement, which took effect immediately, recognizes data as a shared national asset and commits all jurisdictions and levels of government to share public sector data as the default position, against the interconnected government services.

However, while there is a very important intention to accelerate Australian public sector coordination, it is less clear how this will be delivered to our two million public sector workers. These petabytes of sensitive data, including that of the public, critical infrastructure and industry, must be protected.

The Data and Digital Ministers’ Meeting (DDMM) is expected to define “priority data” and establish the reforms needed to share it “safely, securely and legally” – as Prime Minister Scott Morrison has pledged. But to achieve a more connected government, these efforts will need to be underscored by an integrated digital framework capable of assessing, defining, coordinating and governing data so that every department or agency that needs it gets it when it needs it. need.

Complexity is a common barrier to working in the public sector. Silos between agencies, roadblocks in access to information, and large state and federal legislatures create frequent headaches.

It can feel like it’s forcing the water to rise, and 82% of public sector workers say this frustration stems from their agency being on or behind the digital transformation curve.

The federal government’s latest proposal for QR-code vaccine certificates is already hitting roadblocks. While ‘travel passports’ are key to reopening international travel, there is currently a missing link preventing Services Australia, the Department of Foreign Affairs and Trade (DFAT) and the Department of Health from sharing safely. medical data.

Meanwhile, digital barriers have even inhibited emergency service workers who are the front line of a coordinated national crisis response.

But once data from dozens of back-end systems and hundreds of applications and processes is synchronized, it creates visibility and a layer of assurance that data shared between agencies is confined in a protected environment that can power it. to departments, because they need that.

From daily crisis to state of emergency, we need a data-driven approach

There is no longer room for historical habits and digital barriers to inhibit public service programs. My conversations with public sector leaders indicate that serving Australians better requires more than just deploying new apps or launching digital services. We need more consistent operations.

Data cleansing and action across all geographic and departmental jurisdictions that govern it, and compliance with regulations such as the Notifiable Data Breach program – designed to create accountability for data breaches, whether unintentional or malicious – allow better coordination of the public sector.

Systems and processes must be available to meet the responsibilities of the public sector, especially emergency services and essential workers in the country. Paramedics, for example, will be in a better position to expedite patient treatment and manage surge capacity with a connected framework that enables timely, consistent and accurate data. This is especially important in emergency response situations, when there is simply no time for in-depth preparatory or predictive measures.

Having a common and integrated base is actually one of the 80 Royal Commission on Bushfires recommendations made to government, all of which were accepted last year. The report highlighted the need for consistent data standards to measure the impact of disasters, and a greater capacity to collect and share standardized and comprehensive data on the impact of natural disasters. Synchronized systems and applications will enable this requirement.

Managing people in data protection

Managing sensitive data is no easy task, and since the start of the COVID-19 pandemic, it has become more difficult than ever. The large-scale shift to remote working caused by the pandemic has increased the attack surface, with government agencies now operating as distributed environments relying on cloud technologies. Cybercriminals saw this as an opportunity and stepped up their attacks – ransomware attacks alone increased 48% in 2020.

In this context, there is also the concomitant increase in data leaks resulting from human error, whether unintentional or malicious. Since the start of fiscal 2019, Services Australia has reported five qualifying data breaches to the Office of the Australian Information Commissioner, all of which involved human error.

The federal and state governments have taken action to address persistent security concerns through assessments such as the Information Security Assessment Program and the Cloud Security Guide. These frameworks were designed to ensure data protection and cybersecurity standards, and simultaneously provide a seal of approval for technologies available to the Australian public sector.

Government employees need to be confident that they can safely, securely and legally enable a more coordinated public sector. With the ability to control permissions and manage requests, a centralized, synchronized digital base will ensure the right people have the right access, at the right time – connectivity is key to delivering better outcomes for Australians.


READ MORE:

Do you want my data? Then you will have to pay for it


Source link

Previous

IGCF 2021 discussion on public communication methodologies to highlight the thin line between awareness and chaos

Next

Public Sector Records: LFB Acting Communications Chief, NHS Sexual Consent Project, CMA Green Claims Code

Check Also