Thursday, June 23 2022

BELLEVUE, Washington – (COMMERCIAL THREAD) –Auth0, a product unit in Okta (NASDAQ: OKTA), today released the findings of its first Public Sector Identity Index, a global research report that provides government technology leaders with insight into the identity maturity of public sector organizations around the world. The report underlines the importance of a centralized identity strategy to put secure and accessible services in the hands of citizens more quickly.

Over the past two years, many public sector organizations have been prompted by the immediate need to deploy digital infrastructure to maintain the continuity of their services amid the COVID-19 pandemic – such as offering citizens license renewals. online and virtual education – and are now grappling with the impacts on cybersecurity and user experience. From Executive Order on “Improving the Nation’s Cyber ​​Security” in the United States, to digital identity and single sign-on (SSO) initiatives in the United Kingdom and Australia, empowering employees, citizens and other government entities to access it easily and securely has become a demand around the world.

The public sector identity index 2022, produced by Auth0 and Market connections, captures the perceptions of 850 IT and industry decision makers within national and state / local government organizations in the US, UK and ANZ (Australia and New Zealand) regarding their Identity and Access Management (IAM) strategy.

The main findings of the report include:

  • Only one in five respondents are extremely confident in the security (17%) or ease of use (19%) of their current authentication solution.

  • Username and password are the most common authentication method used by citizens (86%), compared to very little use of biometric or no password authentication (16%).

  • Four in ten are currently building their own IAM solution in-house (41%), and cite speed of implementation (83%) and use of internal staff to manage IAM internally (82%) as two of the most big problems.

  • Most governments are looking to expand their digital services in the next two years (75%) and rank the protection of citizens’ privacy and data as the most important when they think of citizen services (73%).

Regional analysis shows that US respondents rank citizens’ trust in digital services as an area of ​​great importance (71%), but are less confident in their organization’s ability to achieve it (56%). Similar gaps between importance and confidence in delivery include the speed of adding new services in the UK (66% importance vs. 48% confidence) and improving user experience in ANZ (importance 72% versus 60% confidence).

Dean Scontras, Vice President of State and Local Government and Education (SLED) at Okta, said: “Digitization is expected to continue in light of Zero Trust mandates and growing consumer expectations. Public sector organizations benefit greatly from aligning their identity management strategy with their digital goals. Although the emphasis is on securing citizen data, the vast majority of applications are still protected with a username and password, despite their well-documented security risks.

According to Forrester Research, the public sector has tremendous influence over the entire economy, accounting for 30% of global GDP and 33% of the global workforce, and the global research firm predicts more governments will adopt zero trust frameworks to rekindle public trust. in digital services.1

A Identity first approach puts identity at the center of government digital transformation, while laying the foundation for a zero trust security model. Key to this approach are modern login technologies that replace traditional passwords and only introduce friction when suspicious behavior is detected. By switching to Identity-First, organizations like Larimer County provide easy and transparent access to legitimate users, while reducing the risk of security and compliance breaches.

Jessica Figueras, Cybercrime and Digital Identity Advisor to Governments and Okta Consultant, said: “In the face of increasing digitization, skills shortages and online mischief, governments are carefully considering what technologies they can integrate to help them achieve their goals. digital goals. Research suggests that identity is one such technology that can help the public sector do more with less.

To learn more and download the full report, please visit: Public sector identity index auth0 2022.


Auth0 engaged Market Connections to design an online survey of 850 IT and business decision makers in national and state / local governments in the US (200 federal, 200 state and local), UK (100 federal, 100 state and local), and ANZ (Australia and New Zealand) (155 federal / national, 95 state and local), aligned in September-October 2021.

About Auth0

Auth0, a product unit within Okta, takes a modern approach to identity and enables organizations to provide secure access to any application, for any user. The Auth0 identity platform is highly customizable, as simple as development teams want, and as flexible as needed. By protecting billions of connection transactions each month, Auth0 provides convenience, privacy and security so customers can focus on innovation. For more information visit

About Okta

Okta is the leading independent identity provider. Okta Identity Cloud enables organizations to securely connect the right people with the right technologies at the right time. With over 7,000 prebuilt integrations to application and infrastructure vendors, Okta provides simple and secure access to people and organizations around the world, giving them the confidence to reach their full potential. More than 14,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, Takeda, Teach for America, and Twilio, trust Okta to help protect the identity of their staff and customers.


The research reports and related summaries referred to in this document are provided for informational purposes only and consist of the opinions of the organizations publishing this research and should not be construed as statements of fact. Okta and Auth0 make no representations, warranties or other assurances regarding such research.

1 Public Sector Predictions 2022, Forrester Research, Inc., November 3, 2021.

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