The 2022 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud — Data Center Services and Solutions for the U.S. Public Sector report reveals that the rise of remote working during the COVID-19 pandemic is just one of many trends affecting IT operations of government agencies. Rising cybersecurity threats, a growing need for edge computing, staffing shortages and end-of-life server systems are also changing public sector computing needs. For many agencies, the answer is to shift more IT functions to cloud service providers.
“Public sector organizations have retained legacy IT assets well beyond their end of life. This is an unsustainable strategy that no longer keeps pace with stakeholder demands,” said Nathan Frey, Partner, ISG Public Sector. “Private and hybrid clouds offer a way to modernize IT within the constraints of government budget and manpower.”
The public sector is grappling with the same trends that other industries are facing, as well as its own specific challenges, the report says. The pandemic has forced agencies to connect online with employees and voters and sparked the “Great Resignation,” which has included many retired public sector IT workers. Some emerging public sector applications, such as environmental monitoring and roadside systems that communicate wirelessly with vehicles, require the knowledge and expertise to deploy new advanced computing technologies.
More than in the private sector, many public sector organizations in the United States still use aging mainframes based on computer languages that few working programmers are familiar with, the report says. With mainframe experts retiring, agencies have little choice but to outsource their work to service providers or migrate mainframe applications to new cloud-native platforms.
The U.S. public sector is at a disadvantage when hiring new technology staff because private companies are better able to pay the premium for talent in today’s tight labor market, according to ISG.
“Service providers are often better able to support particular IT needs because they can hire an expert to serve multiple clients,” said Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research.
The 2022 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud — Data Center Services and Solutions for the US Public Sector report assesses the capabilities of 24 providers in two quadrants: Managed Services and Managed Hosting.
The report names Rackspace Technology and Unisys as leaders in both quadrants. He names Accenture, Ensono, Infosys, Lumen, NTT Ltd., TCS and Wipro as leaders in one quadrant each.
Additionally, Lumen is named a rising star – a company with a “promising portfolio” and “high future potential” by ISG’s definition – in managed services.
A customized version of the report is available Unisys.
The 2022 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud — Data Center Services and Solutions for the U.S. Public Sector report is available for subscribers or for one-time purchase at this Web page.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind to combine data-driven empirical research and market analysis with the real-world experience and insights of the global advisory team. from ISG. Companies will find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to client companies. from ISG. The search currently covers providers offering their services worldwide, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland , Nordics, Australia and Singapore/Malaysia, with additional markets to be added. in the future. For more information on the ISG Provider Lens research, please visit this Web page.
A complementary research series, the ISG Provider Lens Archetype Reports, offers an initial assessment of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting company. A trusted business partner to more than 800 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep expertise in industry and technology and its world-class expertise. research and analysis capabilities based on the most comprehensive market data in the industry. For more information, visit www.isg-one.com.